Privacy Policy


At Better Steps Learning, we are committed to protecting your privacy and handling your personal information in a secure, transparent, and responsible manner. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles to ensure your data is treated with respect.

  1. Information We Collect
    When you purchase a course through our website, we collect information that includes your full name, email address, phone number, and payment details. This information is necessary to process your transaction and provide access to your course content through Talent LMS.

  2. Use of Your Information
    We use your personal information to:
    - Process and verify course purchases
    - Create and manage your Talent LMS account
    - Deliver course content and generate certificates of completion
    - Communicate with you if needed, including support, marketing or service updates

  3. Third-Party Services
    We use a small number of trusted services to operate our business, including:
    - Stripe for secure payment processing
    - Talent LMS for learning management and course access
    - RISE360 (Articulate) for course development and presentation
    - MailChimp for marketing, offers and announcements.

    These services are only used to the extent required to deliver your course and manage your account. Your data is not shared outside of Better Steps Learning and these named systems.

  4. Marketing and Communication
    We do not currently send marketing emails or newsletters. Should we introduce promotional communications in the future, you will be able to choose to ‘opt out’ in accordance to Australian Anti-spam Policies and International Law.

  5. Data Sharing and Protection
    We do not sell, trade, or share your personal information with third parties. No contractors, partners, or agencies have access to your details. Information is stored securely and only accessed by authorised team members for operational purposes.

  6. Legal Use and Retention
    Your data may be disclosed where required by law, or in cases where there is a reasonable belief that it is necessary to prevent harm, fraud, or protect the rights of Better Steps Learning. We retain your data only for as long as it is needed to meet business and legal requirements.

  7. Your Rights and Contacting Us
    You have the right to request access to your personal information and to request changes if you believe it is inaccurate or incomplete. To make a request or ask any questions about how your information is used, please contact us in writing at:
    info@betterstepslearning.com
    We are happy to discuss your concerns or clarify anything in this policy.

  8. Changes to This Policy
    This Privacy Policy may be updated from time to time. Changes will be posted on our website. Continued use of our services indicates your acceptance of the updated terms.

  9. Breach of Policy or Misuse
    Any misuse of personal data, attempts to bypass systems, or unauthorised sharing of login details may result in termination of access and legal consequences where applicable. We take the protection of learner data seriously.

  10. Governing Law
    This policy is governed by the laws of Victoria, Australia.
    Last updated January 2026.